Returns Policy​
You can return most products to Eternal within 14 days of receipt of the products if the products are in an unused and undamaged condition. To return an item please contact us by email: returns@eternalcomms.co.uk
Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage than originally advertised.
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The following products cannot be returned under the Voluntary Returns Policy (unless defective):
Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
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Sealed audio or video recordings or of sealed software if unsealed by you after delivery;
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Goods made to your specifications or clearly personalized, especially personalized Amazon Handmade items;
Goods which may deteriorate or expire rapidly;
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A service, if we have fully performed it and you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
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Digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started;
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Newspapers, journals or magazines with the exception of subscription contracts;
Returns Costs & Methods:
Eternal will refund the cost of sending an item back to us if it’s defective, damaged or incorrect.
In many cases, we’ll provide you with a pre-paid returns label. If your return is not the result of an Eternal error, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.99. International return costs start at £9.99. Please note that returns that contain multiple items, or large items, may cost more.
We offer various returns methods which will differ depending on the item(s) you’re returning. We’ll always email you with the most accurate return costs and methods available for your item(s) when you have made contact regarding your return.
Please note that certain types of items aren't eligible for cancellation or return under the Eternal returns policy.
We won't accept the return of any software returned to us if it's been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn't received in new, unopened condition, or in the case of used items - in the exact condition they were shipped.
If a product becomes defective after 14 days you won't be you will no longer be eligible for a return. You may wish to visit the manufacturer's website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product under a manufacturers warranty.
Defective Items After 14 Days:
If your item becomes defective after the 14 day return period, Eternal will offer to repair a defective item for a further 60 days. After such time a repair will not be possible and customers will need to directly contact the manufacturer of the item.
The repair will be completed by the manufacturer or by a third-party repair service provider authorised by the manufacturers to repair their products. If a repair is not possible, we'll send you a replacement, and if a replacement is not available, we will refund the purchase price. Repair is only available for qualifying items sold by Eternal.
Eternal does not accept a return after 14 days for consumable products (e.g. batteries, fuses, ink, light bulbs, etc.) or if the defect is due to accidental damage, deliberate damage, caused by external factors, or general wear and tear.
Removal of personal data:
When returning a product for any reason, you must do so in the exact conditions you received it from Eternal. In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in same item, and must de-latch any account possibly latched to same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from Eternal. Eternal will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become Eternal’s property, and that Eternal is therefore entitled to sell it to third parties at Eternal’s full discretion.